Tuesday, 29 April 2008
Something about Nothing
Now that some time has passed, I feel I can be fair in my assessment of my recent experience registering with my local surgery (North Americans, this = local Dr's office. I have no idea why they call it a surgery when you can't actually have surgery there). Also for the benefit of anyone not in the know on the NHS (count your lucky stars) this is a necessary process before you can visit your local GP for routine things such as hay fever, cold, flu, girly stuff as opposed to urgent matters or emergencies where you just visit an A&E (otherwise known as ER in 'Merica). I did this when I first moved here nearly 4 years ago, so I am not new to the experience, but I apparently forgot how traumatic it is. Hence, in retrospect, why I remained registered with my Chelsea GP after I moved. Technically you are supposed to live within a certain post code to attend certain surgeries (especially in posh areas). I have heard that it's against the law for surgeries to turn away patients on the basis of post code, but since you MUST show proof of post code, I assume they would make something else up. We're all full, but thanks for coming down. Bu bye. Anyway, I digress. Registering basically just means you turn up in person and submit your details along with proof of address (council tax or utility bill), proof of residence in my case (Visa and National Insurance number) and Identification (Passport). You can't usually make an appointment to do this and the hours which they allow new patient registration are typically limited. For the people, by the people, of the people. Great.
So, I worked from home on a Thursday to take care of this. I turned up (during the allotted 2 minute window every month) with all the necessary information and identification, or so I thought. The woman was nice enough and took inventory of all my bits and then she called her supervisor over. The conversation went something like this:
Nice Woman to Supervisor: She has all the required forms, but I don't see an NHS number listed here, what should I do?
Bitter Supervisor: You can't register without an NHS number.
Me: Oh, is that different then my National Insurance number? If it is, I have never received it.
BS: Yes you did
Me: Erm, no actually I didn't. As you can see, I have all my ducks in a row, I am an organised person and wouldn't throw something important away. Who would it have come from?
BS: Your former GP. We can't and won't register you without it. I suggest you write to the health department and get it and come back when you have it. Then we can register you.
Me: Ok, well I took the day off of work (yes, this was a white lie, but whatever) and I travel often for work, so this isn't exactly convenient for me. Since I don't have it, but you say it exists, can you call my prior surgery and get it from them?
BS: No
Me: Ok, can you help me here? I need to register today, bottom line. How can I accomplish that?
BS: Get the number you need that you lost
Me: Aside from a long process of handwriting a letter, which I didn't even know people did anymore, what can I do? Can you problem solve with me here instead of working against me?
Now as I am sure you can extrapolate, I was getting frustrated. I was quite sure that any minute someone was going to scream, CRAZY AMERICAN at the front desk.
BS: Call your former GP and get the number, that's the best suggestion I can offer.
Me: Oh, ok, well why didn't you say that. Done.
I start to dial my GP, and BS stops me...No mobile phones in here miss. You can imagine the look on my face. Fine, I smiled, can I borrow a pen? Outside, I relayed the story to my Chelsea surgery who gave me the number but explained that it's totally unnecessary and no one ever actually has this number. She sounded sympathetic and it made me feel a bit better. Back inside, I waited another 20 minutes while some old folks tried to accomplish simple tasks of picking up prescriptions. Good luck I muttered under my breath and slowly regained my composure. Nice woman is leaving for the day now and it appears I am forced to deal only with BS. She looks at me and says, have you been helped? I wanted to shout, DUH you dumb fuck! You just read me the riot act, do you not remember? Instead I very snottily said, not really, do you not remember me. Blank look from BS. Ok, I need to register, here are all my things including the unnecessary NHS number you asked for. Spark of recognition propels her to remember to treat me like the low life foreigner I am.
BS: (Eyeing my residence visa) So this visa is new, you're new to London then?
Me: No, I have been here for nearly 4 years. I switched jobs last year and obtained a new visa.
BS: mmmmm, I see. When does it expire?
Me:Erm, I think 2012, but as you're holding it I can't be sure. You may want to check.
BS:mmm, I see. And where are you from?
I slowly looked around thinking she must be talking to someone else. Nope, she was talking to me. I literally looked at her, with my passport in her hand, with eyes that could sear through an iron wall. I didn't say anything. This line of questioning went on for about another five minutes and by the time it was done, I was 2 seconds away from pulling out a payslip and throwing it at her so she could see how much National Insurance tax I pay every month. GRR. Now I needed to make an appointment to have a Rx re-filled. At this point I had run out of energy, time and the will to live. BS turned the appointment scheduling over to a mental giant who couldn't figure out what day of the week dates in April fell on. Ie: shall we make that appt for Thursday the 23rd of April? Me: I think the 23rd is a Wed, I need to schedule it on the 25th actually. Oh right then, Monday the 25th of April. I will let you draw your own conclusions, but let's just say this back and forth took up another 10 minutes.
Now you can possibly see why I needed a hot chocolate from Starbucks and why the Tramp was even more entertaining. I now understand why imigration is such and issue here. It's people like me who weigh down the system.
Friday, 25 April 2008
Redemption
My last trip to Turkey was truly awful. In jest I blogged about the surface irritants, but in reality, it was a lot worse. Business was bad and I saw no light at the end of the tunnel for me achieving my PR goals in that region...EVER. Fast forward to last night when I arrived at Heathrow with a whole new outlook on Constantinople. This trip was good. Business was good, leisure was good and team building was successful. Result, Hurrah! It also reminded me how circumstantial the positive or negative perception of situations can be. In life, if we tweak a couple of things, can it make all the difference in the outcome? Or at the very least, the perceived outcome? Me thinks yes.
Bit too deep for a Friday, I admit. I think the barista spiked my soy latte this morning.
Friday, 18 April 2008
Rantings of the semi sane
- The fluctuation between sleet, snow and scorching sun this week has messed with my Chi*
- Despite fighting against it my whole life, I became very aware this week that I am "that girl" or rather NicB and I are "those people" You know, the duo you see on the tube who make you want to hurl? They are so besotted with one another they don't notice the dead guy on the floor who was just knifed by the granny who fled to the next carriage? Yeah, that's us. I am making myself want to wretch on a daily basis
- The no drinking thing is going really well, but I must admit, I feel like an absolute tool ordering my 4th cranberry juice on nights out. I did this in the US when I was training for a marathon and it wasn't as big of a deal there. Here in London, I actually have bartenders trying to talk me into a drink, "com'on luv, one n'er urt ya."
- My new neighbourhood is so posh that the rubbish collectors tip their hat with a cheery "good morning" when I leave for work. Not quite used to it, it's only today that I smiled back rather then reaching for my mace
- I worked from home yesterday so that I could register with my surgery which of course only registers new patients from 2-3:50 on every 5th Thursday of months that end in Z.** Along with alcohol I have also given up sugar and processed food for the month of April. Like I said before, this wasn't a huge change in habits, but after my "experience" at the local surgery, I decided I needed a hot cocoa (soya of course) to smooth my ruffled feathers. There in front of Starbucks in my terribly posh neighbourhood was a disheveled tramp sitting at a sidewalk table. Her home was taking up 3 seats and she had one of those portable cassette players on the table broadcasting some bizarre self help tape. This scene in almost any other London borough would not seem odd, in NW8 it's a spectacle. The most entertaining bit was the way all the nannies pulled their charges to the other side of road in order to avoid crazy (who also by the way was in a bikini top rubbing Vaseline on her neck in the freezing cold)
- I have to go back to Istanbul on Monday. Nuf said. I think I feel a bout of meningitis coming on
- I am a human thesaurus these days. Because I work with agencies in so many countries, I spend a very good portion of my day thinking of synonyms for words that the people I work with don't understand. I say "publish" for instance and there is silence on the other end of the phone. Issue? Release? Send.to.news.wire.who.then.copy.press.statement.and people.everywhere.can.see.the.words? I actually got to the point yesterday where I stopped and said,"I'm sorry, I am plum out of words. I have no more words to describe what I am trying to say." It's not their fault, but it's exhausting
This was a lame excuse for a post, I realise that. But it's the best I've got. If anyone can either arrange to have my trip to Turkey cancelled, or for the sun to come out for a whole day, my creativity might return.
*If I was my Chi, I would hide too. Especially given that this is the first time ever that I have even acknowledged Chi in my life. Chi must feel very neglected
**This was SUCH an ordeal that it deserves its own post. I am however still too bitter to be balanced in my analysis and criticism of the NHS. Watch this space
Friday, 11 April 2008
Casual Friday
Thursday, 10 April 2008
Abstinence makes the heart grow fonder
Monday, 7 April 2008
The price of love
Thursday, 3 April 2008
Irritated in Istanbul
- Smoking indoors isn't even allowed in the UK anymore and the UK isn't exactly progressive on the front of banning things. If you must smoke, inside, does it have to be DURING our business meeting?
- Well done you for beating Chelsea in the footie last night. I mean, the Blues are rubbish this year, but nevermind. Rioting isn't really a socially acceptable pass time any longer. Especially when you are rioting because you WON! Get a grip people.
- It's rude to stare. It's even more rude to stop, stare and then instruct all of your slimey associates to do the same.
- I like that fact that you have metal detectors everywhere, but they aren't any use when you let everyone walk through them and only require that the bloke in front of me (who does not appear to be a police officer) hand over his gun whilst he walks through. Glad you handed it back to him on the other side. I feel so much safer now.
- No kind taxi driver sir, I will not give you a kiss in exchange for my cab fare. Whilst your offer is tempting, I think that creeps into the area of prostitution.
- The car horn has a purpose, figure out what it is. Even in New York people don't use it as an arm rest or pillow or bed or whatever it is that you are doing to cause a constant stream of beeping.
- I know when you are talking about me! I may not speak Turkish, but I am not deaf. Ok, that wasn't exactly something that would bring Istanbul into 20th century, but it's also rude and not the done thing.
I'm too tired to whinge any more. Given the riots and beeping are all on my front doorstep, I'm sleeping even less then normal. I will say that of all the times I have been here I have come to love some things. I just can't remember what they are right now.